Contact centres
Inbound numbers in the markets you serve, outbound routes tuned for answer rate, and call records reconciled per campaign.
- Local presence numbers
- Answer-rate optimised routes
- Per-queue call records
Solutions
The same infrastructure, configured for the way your organisation places and receives calls.
Inbound numbers in the markets you serve, outbound routes tuned for answer rate, and call records reconciled per campaign.
Cloud calling for teams spread across regions, with routing rules by time of day, team and device.
Termination capacity with transparent quality reporting and commercial terms that scale with committed volume.
Embed voice into your own product: provision numbers per tenant and control routing programmatically.
Keep voice activity in the tools your team already uses, with call outcomes attached to records automatically.
Move away from a legacy provider in stages, with number porting and parallel trunks during cutover.
Routing
Routing decisions are made per call, using live quality data from every carrier we interconnect with.
Several interconnects per destination, selected per call rather than per contract.
Cost and quality weighted together so cheap paths never win at the expense of answer rates.
ASR, ACD and post-dial delay measured continuously on every active route.
Automatic re-attempt on an alternative carrier when a path degrades or rejects.
Direct and tier-one transit paths into the regions your traffic actually reaches.
Channel limits raised in step with demand, including seasonal and campaign peaks.
Why TELORA
Interconnects and points of presence in every major voice region.
Per-destination rules, weighting and failover you control.
Full API coverage, webhooks and predictable provisioning.
Engineers on call for routing and carrier-level incidents.
Enterprise
Talk to our team about routing requirements, number inventory and capacity, or open an account and start testing today.